Terms of Service

1. Acceptance of Terms

By accessing or using the website at www.booktruenorth.com (the "Site") operated by True North Outdoor Services ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not access or use the Site. We reserve the right to modify these Terms at any time, and your continued use of the Site constitutes acceptance of any changes.

2. Description of Services

True North Outdoor Services provides professional lawn care, landscaping, and outdoor maintenance services in the Ramsey, Minnesota area and surrounding Anoka County communities. Our services include, but are not limited to:

• Weekly and seasonal lawn mowing
• Spring and fall cleanup
• Landscaping design and installation
• Lawn aeration and overseeding
• Dethatching
• Lawn edging
• Shrub and hedge trimming
• Snow removal

The Site provides information about our services, allows you to request quotes, and serves as a means of contact. Submitting a quote request through the Site does not constitute a binding agreement for services until we confirm the scope, pricing, and schedule in writing or through direct communication.

3. Service Agreements and Quotes

All quotes provided through our Site, by phone, by email, or in person are estimates and are subject to change based on the actual conditions of the property and scope of work. A binding service agreement is only formed when:

• Both parties have agreed on the scope of services, pricing, and schedule
• The customer has provided verbal or written confirmation to proceed
• We have confirmed acceptance and scheduled the service

We reserve the right to decline any service request at our discretion. Prices may vary based on property size, condition, accessibility, and specific service requirements.

4. Customer Responsibilities

By requesting or receiving our services, you agree to:

• Provide accurate and complete information about your property and service needs
• Ensure safe access to the service area, including removing or securing pets, vehicles, personal belongings, and obstacles
• Inform us of any underground utilities, sprinkler systems, invisible fences, or other hazards on or near the service area
• Make timely payment as agreed upon for services rendered
• Notify us at least 24 hours in advance if you need to cancel or reschedule a service appointment
• Communicate any concerns or issues with completed work within 48 hours of service completion

5. Payment Terms

Payment terms are as follows:

• Payment is due upon completion of services unless otherwise agreed upon in writing
• We accept payment methods as communicated at the time of service agreement
• Late payments may be subject to a late fee as outlined in your service agreement
• Recurring service customers may be billed on a monthly or per-service basis as agreed

If payment is not received within 30 days of the invoice date, we reserve the right to suspend services, pursue collection, and/or charge applicable late fees and interest as permitted by Minnesota law.

6. Cancellations and Rescheduling

We understand that schedules change. Our cancellation policy is as follows:

• Cancellations made at least 24 hours before the scheduled service are free of charge
• Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee
• Repeated no-shows or last-minute cancellations may result in termination of recurring service agreements

We reserve the right to reschedule services due to inclement weather, unsafe conditions, equipment issues, or other factors beyond our reasonable control. We will make every effort to notify you promptly and reschedule at the earliest available time.

7. Limitation of Liability

To the fullest extent permitted by Minnesota law:

• True North Outdoor Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Site or services
• Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim
• We are not responsible for pre-existing property conditions, underground utilities or systems not disclosed to us, or damage caused by weather events or other circumstances beyond our control
• We take reasonable care in performing our services, but outdoor work involves inherent risks and we cannot guarantee results against all natural conditions

If you believe our work has caused damage to your property, please contact us within 48 hours so we can inspect the area and resolve the issue promptly.

8. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, photographs, blog posts, and the overall design and layout, is the property of True North Outdoor Services or its content suppliers and is protected by United States copyright and intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this Site without our prior written consent, except for personal, non-commercial viewing purposes.

9. User Conduct

When using our Site, you agree not to:

• Submit false, misleading, or fraudulent information through any form on the Site
• Attempt to gain unauthorized access to any portion of the Site, its servers, or any connected systems
• Use the Site to transmit malware, spam, or any harmful content
• Scrape, harvest, or collect information from the Site through automated means without our written permission
• Interfere with or disrupt the operation of the Site or its infrastructure
• Use our Site or brand name in any way that is deceptive or may damage our reputation

10. Third-Party Links

Our Site may contain links to third-party websites, including but not limited to social media platforms, review sites, and service provider websites. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any third-party site you visit through links on our Site.

11. Disclaimer of Warranties

The Site and all content, materials, and information provided on it are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

12. Indemnification

You agree to indemnify, defend, and hold harmless True North Outdoor Services, its owners, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of another party.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Anoka County, Minnesota or the United States District Court for the District of Minnesota.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: